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Amazon Connect

Omnichannel

Set Up Your Revolutionary CX with Amazon Connect Technology

Imagine your customers smiling after every interaction with your company. Giant companies with massive “Contact Center Platform” budgets enjoy this luxury. Now you can!

We are introducing Amazon’s phone system, the best contact center solution that enables you to create ideal customer experiences, no matter when or how your customer reaches out to you. And thanks to a new era of revolutionary tools, all benefits of these latest advanced technologies are available to companies of ALL sizes, especially yours!

This is revolutionary for the call center industry. Now, small and mid-sized companies can match their vast competitors in the following call center tools:

Amazon Pricing Calculator

With Amazon Connect you can deploy a virtual call center in the Amazon Web Services (AWS) cloud. Your call center will serve as your first line of customer support and lead generation, and if it’s launched efficiently, can grow your bottom line.

Step #1: Create a Virtual Contact Center Instance

Step #2: Set Up Routing and Your Agents

Step #3: Set Up Customer Chat Experiences

Leading-edge technology

The latest and greatest usually comes with an equally impressive price tag. However, that’s not the case with Amazon Connect. You pay only for the service time. Both adjust month to month depending on your usage, so you’ll pay more when you’re busy, but costs drop when it’s slower

Scalability

More capacity can be easily added. Amazon Connect can instantly scale resources up and down as the volume of interactions requires, addressing businesses that struggle with seasonal peaks such as the holiday rush.

Deploy new technology without additional investment.

Amazon Connect is always under development, with new advances in contact-handling added all the time. The costs of these are distributed automatically and proportionately among the entire user base.

Access contact-center data to fine-tune marketing efforts.

Robust built-in analytics allows users to track customer service performance and address issues and inefficiencies.

How Does Amazon Connect Pricing Work?

One of the primary benefits of Amazon Connect is that the pricing is affordable for businesses of all sizes. Amazon Connect pricing can seem confusing, but we’ve created this page to simplify it for you. With the Amazon Connect Voice usage product, customers are billed per second (after the first minute), plus applicable telephony charges. Your Amazon Connect Voice usage is determined by the seconds the party you’re connected with is on the service.

Calculate Your Sample Quote Now

If you’re interested in using telephony technology, the Amazon Connect solution provides either direct inward dial (DID) or traditional toll-free phone number service. DID and toll-free phone numbers are charged on a per-day basis, with an additional per-second charge (with a minimum 60 of seconds).

Incorporate your Cloud Call Center Software with data dips for customer information, cloud call recordings, CRM integration, and call routing design!

Frequently Asked Questions

What exactly is omnichannel?

Omnichannel refers to the wide variety of channels that your customers may use to communicate with you. This includes phone, email, texting, chat, social media, and any other digital communication tool. Customers will choose their preferred method of communication and you must be responsive to them on all channels.

What are omnichannel solutions?

An omnichannel solution is a tool that enables two-way communication between any company and their customer, regardless of whether the “channel” is a phone call, email, text message, chat, through social media, or any other digital communication tool. An example of an omnichannel solution is Amazon Connect, a powerful tool that enables a customer to reach out to your company through any channel, and have a positive interaction that builds customer loyalty. Such interactions include providing answers to inquiries, taking orders, or resolving any other customer service issue. The Amazon Connect tool is structured to create these positive interactions at the lowest cost, utilizing AI-driven automation and outsourced live agents when needed.

What is an omnichannel example?

A great example of an omnichannel solution is Amazon Connect, a powerful tool that enables a customer to reach out to your company through any channel, and have a positive interaction that builds customer loyalty. Such interactions include providing answers to inquiries, taking orders, or resolving any other customer service issue. The Amazon Connect tool is structured to create these positive interactions at the lowest cost, utilizing AI-driven automation and outsourced live agents when needed.

What are the advantages of omnichannel?

Omnichannel solutions will create winning companies of the next decade because they will build customer loyalty. Omnichannel solutions enable a customer to reach out to your company through any channel, and have a positive interaction.

What are the benefits of creating an omnichannel brand experience?

An omnichannel brand experience will benefit your company by building tremendous customer loyalty. Modern customers are irritated by the pain when they attempt to communicate with a company. The winning companies of the next decade will use omnichannel solutions to enable their customers to reach them through any digital channel, and have a positive and successful interaction.

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