Articles

If you own a small business, you know first-hand just how important good customer service is. When your customers are happy, they’re more likely to come back and shop with you

Have you ever spent money on a business process (like advertising or customer support) but not seen a good return on investment?

Is your customer service strategy to simply respond to customers and situations as they arise? That’s a reactionary approach, and it can

First impressions are everything. When you visit the Amazon Connect services page, you’ll see this: Amazon Connect is an “omnichannel cloud contact center that helps you

The Cloud Contact Center Service is an integral part of Amazon Connect. Without it, the service is all frosting and no cake.

Can you perform customer support tasks without the Amazon Connect Contact Center? Yes, technically.

Amazon Connect is a revolutionary cloud-based call center solution that can transform the CX experience your customers have

With Amazon Connect you can deploy a virtual call center in the Amazon Web Services (AWS) cloud. Your call center will serve as your

With Amazon Connect you can deploy a virtual call center in the Amazon Web Services (AWS) cloud. Your call center will serve

With Amazon Connect, you have the use of these dynamic customer relationship services, also known as Call Center products: Amazon Connect Voice

Amazon Connect’s Speech-to-Text is a powerful AI-powered solution for speech analytics in contact centers. Speech-to-Text provides real-time transcription and translation