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Pricing Plans

What We Do

As outsourcing experts, we specialize in giving your customer an ideal customer experience, so you can build extreme customer loyalty. This will also allow you to save up to 80% on labor costs through our proprietary outsourcing model.

Consider the benefits of outsourcing:

 

If YOU hire the employee, YOU must pay for the following:

  • Recruiting
  • Workman’s Comp
  • Office space
  • Retirement plan
  • Computer equipment
  • Vacation
  • Office furniture
  • Paid holidays
  • Training
  • Sick days
  • Supervision
  • Payroll processing
  • Quality assurance
  • Employee turnover
  • Wage/Salary
  • Office supplies
  • FICA
  • Human Resources Department
  • Medicare
  • Unemployment

 This cost can amount to over $75 per hour.

If WE hire/train/manage employee, all you do is the following:

  • Tell us your goals and objectives for the employee(s)
  • Pay only for the minutes or hours you need live agent support
  • Monitor quality control to confirm your goals and objectives are being met or exceeded!

Annual realized savings can reach $100,000 per employee.

Benefits of Outsourcing:
* Reduce labor costs by up to 80%
* Dominate your industry with top customer loyalty
* Spend your time and financial resources on GROWTH

PRICING

OMNICHANNEL Set Up Plans

Using Amazon Connect, Ring Central and other technologies for ideal customer experiences.

Basic Plan

$195 $5995

  • OmniChannel Instance Set Up
  • Cloud Contact Center Set-Up
  • IVR Call Flow Setup
  • Agent Interface (Default)

  • *$5,800 off
  • *Minimum of 5 live agents with 3 months contract

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Standard Plan

$695 $10,995

  • Amazon Connect Instance Set Up
  • Cloud Contact Center Set-Up
  • IVR Call Flow Setup
  • Agent Interface (Default)
  • Supervisor Interface via Desktop
  • Voice Authentication / CRM Interface
  • *$10,300 Off
  • *Minimum of 5 live agents with 3 months contract

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Have Questions?

LIVE AGENTS Plans

Per minute Plan

  • $0.19 per minute
  • No minimum / no contract
  • Set up fee applies

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Per Transaction Plan

  • Time based
  • No contract / no minimum
  • Training / Set up fee applies

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3-Month Plan

  • $0.125 per minute
  • No minimum after initial 3 months
  • No training or set up fees

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Have Questions?

AI CONVERSATIONAL ANALYTICS Plans

Solid Growth plan

For companies looking to realize significant growth utilizing customer data to learn the following:

$495/month

  • Customer Loyalty Drivers
  • Products Desired
  • Pain Points to be Resolved
  • Customer Motivation

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Industry Dominance plan

For companies looking to DOMINATE their industry utilizing customer data to learn the following:

Call for Custom Quote

  • AI-Driven Customer Interface – Generate Loyalty by meeting customer needs faster
  • Conversational AI Omnichannel Chatbot
  • Historical Data analysis deep dive
  • Customer Loyalty Drivers
  • Products Desired
  • Pain Points to be Resolved
  • Customer Motivation

Get started

Have Questions?

Frequently Asked Question

How do you price a call center service?

See our pricing sheet at this link HERE.

What is the best software for call centers?

There are far too many companies who claim to provide “the best omnichannel software solution”. We have evaluated them all, and can therefore save you the worry and expense of making the wrong choice. Schedule a Free Strategy Call and learn which omnichannel solution is best for you.

What system do call centers use?

There are literally hundreds of call center systems. We have evaluated them all, and can therefore save you the worry and expense of making the wrong choice. Schedule a Free Strategy Call and learn which omnichannel solution is best for you.

How are seat prices calculated in a Pentwater Connect?

See our pricing sheet at this link HERE.

How do I calculate my call center bill?

See our pricing sheet at this link HERE.

How do I reduce the cost per call?

The most common ways to reduce cost per call while improving customer loyalty is (i) hire an outsourcing company that provides live agents in the Philippines (don’t hire them directly to avoid legal and privacy issues),(ii) utilize AI-based omnichannel systems to automate common customer service requests, and (iii) avoid high-cost contracts for software developers to build custom call center systems. There are far too many companies who claim to provide “the best omnichannel solution”. We have evaluated them all, and can therefore save you the worry and expense of making the wrong choice. Schedule a Free Strategy Call and learn which omnichannel solution is best for you.

What is your customer's price?

    See our pricing sheet at this link HERE.

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