May 16, 2023 | Omnichannel Solutions
Introduction Back office operations are an often-overlooked but hugely important part of running a successful business. An effective back office supports front-line operations, streamlines processes, and helps reduce costs. A strong back office can be the difference...
Feb 16, 2022 | Omnichannel Solutions
With Amazon Connect you can deploy a virtual call center in the Amazon Web Services (AWS) cloud. Your call center will serve as your first line of customer support and lead generation, and if it’s launched efficiently, can grow your bottom line. Step #1: Create a...
Feb 16, 2022 | Omnichannel Solutions
With Amazon Connect you can deploy a virtual call center in the Amazon Web Services (AWS) cloud. Your call center will serve as your first line of customer support and lead generation, and if it’s launched efficiently, can grow your bottom line. With Amazon Connect, a...
Feb 16, 2022 | Omnichannel Solutions
With Amazon Connect, you have the use of these dynamic customer relationship services, also known as Call Center products: Amazon Connect VoiceAmazon Connect ChatAmazon Connect TasksAmazon Connect Customer ProfilesContact Lens for Amazon ConnectAmazon Connect Voice ID...
Jun 3, 2021 | Omnichannel Solutions
Imagine your customers smiling… after every interaction with your company. Giant companies with massive “Customer Experience” budgets enjoy this luxury. You should too. Now you can. Introducing Amazon Connect, a tool that enables you to create ideal customer...
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