by admin1234 | Aug 18, 2022 | Uncategorized
Is your customer service strategy to simply respond to customers and situations as they arise? That’s a reactionary approach, and it can work for a while, but it’s not optimal as a long-term strategy for assisting consumers and growing your business. Here’s some bad...
by admin1234 | Aug 18, 2022 | Uncategorized
First impressions are everything. When you visit the Amazon Connect services page, you’ll see this: Amazon Connect is an “omnichannel cloud contact center that helps you provide superior customer service at a lower cost.” In less than a sentence (a fragment really),...
by admin1234 | Jul 27, 2022 | Uncategorized
The Cloud Contact Center Service is an integral part of Amazon Connect. Without it, the service is all frosting and no cake. Or maybe all cake and no frosting. Either way, it’s not complete and your sweet tooth will ache for satisfaction. Imagine a SaaS solution that...
by admin1234 | Jul 27, 2022 | Uncategorized
Can you perform customer support tasks without the Amazon Connect Contact Center? Yes, technically. But it would be like making a S’more without a marshmallow. Sure, it might still be digestible, but just chocolate and a graham cracker don’t cut it. When your goal is...
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