To be the thought leader on CX Strategy and Technology and provide businesses with omnichannel contact center solutions and award-winning live agents to create ideal customer experiences.
PEOPLE AND VISION
About Us
Our Company Mission
Our Values
Guaranteed RESULTS. Your Success is our only objective. You get results or you don’t pay a dime.
FLEXIBILITY. No long-term contracts. Ever.
Highest ROI. Our decades of experience ensure massive growth at the lowest cost.
Our Values
We unlock actionable insights to direct your strategic roadmap to match customer needs and motivations.
We provide solutions that are right for YOUR business.
Fair treatment and better wages for outsourced live agents lead to an ideal customer experience.
OUTSOURCING RESULTS
OUR TEAM
Who We Are
WARREN WALBORN
CEO
Mr. Walborn is a dynamic and seasoned business leader whose career spans Wall Street mergers and acquisitions, energy corporations, and venture capital. Currently, he serves as the President and CEO of Pentwater Connect, LLC, a full-service call center company that empowers businesses of all sizes with cutting-edge artificial intelligence solutions.
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LEO JOHN NAPALCRUZ
Chief Human Resource Officer
Mr. Napalcruz is the Chief Human Resources Officer at Pentwater and manages all aspects of our ...
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DAVID HUANG
Board of Advisors
Mr. Huang is the Founder and CEO of Paradigm Sift, a customer intelligence company that provides the easiest, ...
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PAMELA HOLLINGSWORTH
Board of Advisors
Ms. Hollingsworth is the Founder and CTO of Paradigm Sift. She is a world-leading AI expert having led ...
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Make Your Customer’s Experience Ideal
Certified
