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Pentwater Connect Promise

A full-service digital
outsourcing company

We are revolutionizing the outsourcing world. Currently, outsourcing is complicated, expensive, and only available to large companies with massive budgets.
 
We make it simple and cost-effective. We enable all-sized companies to grow their brands and achieve maximum customer loyalty using this process:
 
1. Your customers want to communicate with you. You need a digital solution and there are hundreds of confusing options, but your goals require specific tools. We help you select the perfect technology to optimize this communication. We will provide the right cloud-based omnichannel solution for you.
 
2. We simplify the most sophisticated AI tools so you can cut costs and discover your customers’ needs/motivations. You will dominate your market.
 
3. Our top live agents will help your brand grow and make your customers smile.

One-Stop-Shop,             we handle Everything

Better Insights from AI conversational analytics

 

Solutions for Any Company Size

 

Lowest Cost, Highest Value without Long-Term Contracts

 

Ideal Customer Experiences Optimize Outcomes

 

Our Company

The leader in creating ideal customer experiences

AI Conversational Analytics

The winning companies of the next decade will crush their competitors with better data analysis. We help companies find actionable insights.

Amazon Connect Omnichannel Solutions

Make your customers smile through any channel they use. Our cloud-based technologies and cost-saving automation tools make CX effortless for customers and employees.

Live Agents

Our team of live agents is highly skilled and trained to meet your demands. We hire and keep the best and brightest in the industry with our fair treatment practices.

Talk With an Expert to Get Started Today!

Easy Setup

Your One-Stop Shop

We handle everything for your business’s call center, from start to finish!

Free Strategy Call

As thought leaders in the industry, we have the knowledge, expertise, and connections to find a perfect solution. We work with you to strategize solutions to implement software, AI, Amazon Connect, and live agents to create an ideal customer experience.

Strategize & Plan

We create a plan and develop a solution that will maximize your business growth through ideal customer experiences. Every solution is guaranteed to be offered at the best price for the best value. The tools we use are unmatched in the industry, leaving your company as the biggest beneficiary.

Implementation & Results

One of the biggest frustrations for a business owner is the time and hassle it takes to correctly set up and maintain a call center. It can be intimidating. As industry experts and your one-stop-shop, we take away the hassle. As experts in Amazon Connect and other AI software/solutions, we will help your business grow. Our training data makes the AI as efficient and effective for the client’s customer as possible.

What They’re Saying

Customer Testimonials

As the President of the company, I cannot say enough about the Pentwater team, and how they went way above and beyond for my company. They saved us in a time of dire crisis. And furthermore, in the two years since we hired them, they have continued to reduce our costs, grow our revenue, and solve problems for us. Their agents in the Philippines have the perfect touch of tenderness with our precious customers – they are kind and patient, and also very proactive in solving problems.

Jody P.

Illinois

The Pentwater Connect team takes such good care of our customers! (They handle customer service for our ecommerce site.) Shopify just announced that our online store is “one of the highest growth brands on Shopify! The recent growth rate of your store is in the top 1% of over one million brands.”

In the last two years, our revenues have been up 55% and 61% respectively. Our growth has been nothing but spectacular. And this year is already setting records. The Pentwater team is a crucial part of this growth. The Pentwater Connect team treat our customers with such love and kindness that they keep coming back!

Nancy W.

Michigan

We approached the Pentwater Connect team with a very unique “Customer Experience” challenge. After a 20-minute strategy call, they crafted a perfect solution for us! We now have an omnichannel CX solution that uses the latest cloud-based technologies that meet our needs perfectly, all at a cost that is far less than we expected. Our customers love doing business with us, and our growth has been stratospheric! Thanks Pentwater!

Micah M.

Illinois

Satisfaction Guaranteed

24/7 Award Winning Support

Our dedicated support team is there to answer your questions and concerns, 24/7.

Free Strategy Call

Talk with our experts about the best solutions to create an ideal experience for your customers.