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OMNICHANNEL SOLUTIONS

Setting Up an Amazon Connect Call Center in 3 Easy Steps

Setting Up an Amazon Connect Call Center in 3 Easy Steps

With Amazon Connect you can deploy a virtual call center in the Amazon Web Services (AWS) cloud. Your call center will serve as your first line of customer support and lead generation, and if it’s launched efficiently, can grow your bottom line. Step #1: Create a...

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Step-by-Step Guide to Setting Up an Amazon Connect Call Center

Step-by-Step Guide to Setting Up an Amazon Connect Call Center

With Amazon Connect you can deploy a virtual call center in the Amazon Web Services (AWS) cloud. Your call center will serve as your first line of customer support and lead generation, and if it’s launched efficiently, can grow your bottom line. With Amazon Connect, a...

read more

Live Agents

Master the Art of Customer Support for Small Businesses

Master the Art of Customer Support for Small Businesses

Introduction If you own a small business, you know first-hand just how important good customer service is. When your customers are happy, they’re more likely to come back and shop with you, spreading the word about your awesome storefront and products. On the other...

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What are the Features of Contact Center Solutions?

What are the Features of Contact Center Solutions?

First impressions are everything. When you visit the Amazon Connect services page, you’ll see this: Amazon Connect is an “omnichannel cloud contact center that helps you provide superior customer service at a lower cost.” In less than a sentence (a fragment really),...

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