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AI conversational analytics

What Is Amazon Connect’s Speech-to-Text?

What Is Amazon Connect’s Speech-to-Text?

Amazon Connect’s Speech-to-Text is a powerful AI-powered solution for speech analytics in contact centers.  Speech-to-Text provides real-time transcription and translation, as well as analytics via voice data from Amazon Alexa-enabled devices. When a contact or...

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OMNICHANNEL SOLUTIONS

Setting Up an Amazon Connect Call Center in 3 Easy Steps

Setting Up an Amazon Connect Call Center in 3 Easy Steps

With Amazon Connect you can deploy a virtual call center in the Amazon Web Services (AWS) cloud. Your call center will serve as your first line of customer support and lead generation, and if it’s launched efficiently, can grow your bottom line. Step #1: Create a...

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Step-by-Step Guide to Setting Up an Amazon Connect Call Center

Step-by-Step Guide to Setting Up an Amazon Connect Call Center

With Amazon Connect you can deploy a virtual call center in the Amazon Web Services (AWS) cloud. Your call center will serve as your first line of customer support and lead generation, and if it’s launched efficiently, can grow your bottom line. With Amazon Connect, a...

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What Is Amazon Connect’s Speech-to-Text?

What Is Amazon Connect’s Speech-to-Text?

Amazon Connect’s Speech-to-Text is a powerful AI-powered solution for speech analytics in contact centers.  Speech-to-Text provides real-time transcription and translation, as well as analytics via voice data from Amazon Alexa-enabled devices. When a contact or...

Big Picture – Why Amazon Connect

Big Picture – Why Amazon Connect

Imagine your customers smiling... after every interaction with your company. Giant companies with massive “Customer Experience” budgets enjoy this luxury. You should too. Now you can. Introducing Amazon Connect, a tool that enables you to create ideal customer...

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