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Harnessing the Power of Back Office Operations in Your Business

Harnessing the Power of Back Office Operations in Your Business

May 16, 2023 | Omnichannel Solutions

Introduction Back office operations are an often-overlooked but hugely important part of running a successful business. An effective back office supports front-line operations, streamlines processes, and helps reduce costs. A strong back office can be the difference...
Step-by-Step Guide to Setting Up an Amazon Connect Call Center

Step-by-Step Guide to Setting Up an Amazon Connect Call Center

Feb 16, 2022 | Omnichannel Solutions

With Amazon Connect you can deploy a virtual call center in the Amazon Web Services (AWS) cloud. Your call center will serve as your first line of customer support and lead generation, and if it’s launched efficiently, can grow your bottom line. With Amazon Connect, a...
What Services are Offered in Amazon Connect?

What Services are Offered in Amazon Connect?

Feb 16, 2022 | Omnichannel Solutions

With Amazon Connect, you have the use of these dynamic customer relationship services, also known as Call Center products: Amazon Connect VoiceAmazon Connect ChatAmazon Connect TasksAmazon Connect Customer ProfilesContact Lens for Amazon ConnectAmazon Connect Voice ID...
What Is Amazon Connect & How Do You Make the Most of It?

What Is Amazon Connect & How Do You Make the Most of It?

Jun 3, 2021 | Omnichannel Solutions

Imagine your customers smiling… after every interaction with your company. Giant companies with massive “Customer Experience” budgets enjoy this luxury. You should too. Now you can. Introducing Amazon Connect, a tool that enables you to create ideal customer...

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