The Philippines is the third-largest English-speaking country in the world with a 95.6% literacy rate. English is learned beginning in primary school, making their English accent much easier to understand than other outsourcing countries. Every year the country produces more than one million college graduates! They are very hardworking and creative people. Their English proficiency and kind demeanor make them excellent live agents. Ten percent of the Philippines’ GDP comes from call centers.
As previously mentioned, the Filipino people are very kind, customer service-oriented people. They have an uncanny ability to take angry customers and leave them feeling listened to and valued. Your customers are in good hands. Our Filipino live agents will love your customers into becoming long-term company loyalists.
At Pentwater Connect we believe that we can and should make a world of difference in the lives of our employees. We provide healthcare, higher wages, and opportunities for education and advancement that is unmatched by other call centers. We do this because our Company Culture is the Philippine Culture – one of our owners is Filipino! So while we are able to keep your costs low – even with higher wages, better benefits, and improved working conditions – we have built a culture of success that helps your business grow and makes your customers smile.