Blogs
Overview of Customer Service Software for the Amazon Connect Call Center
Is your customer service strategy to simply respond to customers and situations as they arise? That’s a reactionary approach, and it can work for a while, but it’s not optimal as a long-term strategy for assisting consumers and growing your business. Here’s some bad...
What are the Features of Contact Center Solutions?
First impressions are everything. When you visit the Amazon Connect services page, you’ll see this: Amazon Connect is an “omnichannel cloud contact center that helps you provide superior customer service at a lower cost.” In less than a sentence (a fragment really),...
Understanding the Cloud Contact Center Service in Amazon Connect
The Cloud Contact Center Service is an integral part of Amazon Connect. Without it, the service is all frosting and no cake. Or maybe all cake and no frosting. Either way, it’s not complete and your sweet tooth will ache for satisfaction. Imagine a SaaS solution that...
Why the Contact Center Is Essential to the Customer Experience in Amazon Connect
Can you perform customer support tasks without the Amazon Connect Contact Center? Yes, technically. But it would be like making a S’more without a marshmallow. Sure, it might still be digestible, but just chocolate and a graham cracker don’t cut it. When your goal is...
Why Customer Support Outsourcing is Beneficial for Your Business?
Have you ever spent money on a business process (like advertising or customer support) but not seen a good return on investment? Do you want to increase sales and your bottom line but are unsure where to begin? If the answer is yes, you might want to know why the...
Techniques for Building, Configuring, and Deploying Amazon Connect
Amazon Connect is a revolutionary cloud-based call center solution that can transform the CX experience your customers have with your company. When you leverage the call center software cloud, you put the technological power of Amazon to work for you and your...
