Select Page

Live Agents

Your front line agents

The Best Live Agents in the Industry

Our team of live agents is highly skilled and trained to meet your demands. Our live agents are all proficient in English and have the ability to specialize in niche industries, from retail to medicine. As is true in any industry, employees perform better when they are taken care of and paid a livable wage. We hire and keep the best and brightest in the industry with our fair treatment practices. 

Outsourcing to call center agents in the Philippines saves you money. The cost associated with hiring US-based employees adds up quickly. You pay for high wages (basic wages are 9x higher in the US than in the Philippines), renting office space, necessary technology, training and quality assurance, insurance, sick days, HR, and so on. Our infrastructure eliminates hundreds of headaches for you. Save money without sacrificing CX quality by using Pentwater Connect agents!

Revolutionizing CXaaS with Live Agents

Consumers prefer live agents

Many customer interactions cannot be automated. However, properly trained and supervised live agents increase customer loyalty and retention by at least 83%. Each 5% increase in customer retention improves profitability by 95%*.

**HBS: “The Economics of E-Loyalty”

Outsourced live agents can reduce cost by 70 percent

Let us show you how to avoid common outsourcing pitfalls and maximize your business outcomes

Achieve your stretch goals

Combine live agents with sophisticated AI and omnichannel technologies, and you will achieve your stretch goals in:

  • Revenue growth
  • Profitability
  • Customer Loyalty and Satisfaction

Frequently Asked Question

Why is a live agent important for business?

There are many customer interactions that can be automated, but consumers are moving towards companies that offer RESULTS. For those that cannot or should not be automated, a live agent is required. Also, there are far too many companies attempting to automate customer interactions with inadequate tools – these are causing great frustration and giving AI a bad image. Our AI tools can often provide better customer support than a live agent alone.

What does a live agent do?

A live agent is often referred to as the “human in the middle” or “HITM”. Many business tools can function mostly without a human but will require a human touch for minimal interaction. Many times, live agents are required to handle technical support or taking orders.

Does live chat increase sales?

According to CrazyEgg, 38% of consumers are more likely to buy from a company if they offer live chat support.  Plus, chat is a great way to bring visitors back to your website, as Emarketer discovered that 63% of customers were more likely to return to a website that offers live chat.

Live chat has become the leading digital contact method for online customers, as a staggering 46% of customers prefer live chat compared to just 29% for email and 16% for social media.

What is the advantage of a live agent?

Good live agents improve customer loyalty and retention. This lowers the cost of acquisition or re-acquisition of lost customers, and provides ideal business outcomes. Outsourced live agents can lower the cost by 70 percent.

Why do customers prefer live agents?

Many customer interactions can and should be automated. But consumers are often frustrated when they have an uncommon question that requires a human touch. A live agent is often necessary because automated systems just cannot handle the wide variety of possible issues a customer may have.

Why do companies use live agents?

Successful companies have discovered that for many interactions, a live agent provides the best outcome. This builds customer loyalty and produces better business results.

Get a Free Strategy Call