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PEOPLE AND VISION

About Us

Our Company Mission

To be the thought leader on CX Strategy and Technology and provide businesses with omnichannel contact center solutions and award-winning live agents to create ideal customer experiences.

Our Values

Guaranteed RESULTS. Your Success is our only objective. You get results or you don’t pay a dime.

FLEXIBILITY. No long-term contracts. Ever.

Highest ROI. Our decades of experience ensure massive growth at the lowest cost.

Our Values

We unlock actionable insights to direct your strategic roadmap to match customer needs and motivations.

We provide solutions that are right for YOUR business.

Fair treatment and better wages for outsourced live agents lead to an ideal customer experience.

OUR TEAM

Who We Are

WARREN WALBORN
CEO

Mr. Walborn is a dynamic and seasoned business leader whose career spans Wall Street mergers and acquisitions, energy corporations, and venture capital. Currently, he serves as the President and CEO of Pentwater Connect, LLC, a full-service outsourcing company that empowers businesses of all sizes with cutting-edge artificial intelligence solutions.

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DAVID HUANG

Board of Advisors

Mr. Huang is the Founder and CEO of Paradigm Sift, a customer intelligence company that provides the easiest, ...

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PAMELA HOLLINGSWORTH

Board of Advisors

Ms. Hollingsworth is the Founder and CTO of Paradigm Sift. She is a world-leading AI expert having led ...

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MISAEL ISAIAH R. TIMBOL

Executive Director of Operations

Sael Timbol is the Executive Director of Operations at Pentwater Connect. He leads the entire employee journey— ...

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LEO JOHN NAPALCRUZ

Chief Human Resource Officer

Leo is the Chief Human Resources Officer (CHRO) at Pentwater Connect and oversees the strategic ...

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GENESA MAE ANCHETA

Director of Growth Marketing

Genesa is a results-driven Growth Marketing Strategist and currently serves as the ...

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JOHN MARK PERALTA

Client Creative Director

John serves as the Client Creative Director at Pentwater Connect, where he spearheads the development ...

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an image of Ms. Cyra KC E. Pellerin, Account Executive

CYRA KC PELLERIN

Account Executive

Cyra is an Account Executive at Pentwater Connect, dedicated to managing client portfolios ...

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an image of Mr. CLARENCE ARIATE, Board of Advisors

CLARENCE ARIATE

Account Executive

Clarence serves as an Account Executive at Pentwater Connect, where he cultivates strong client relationships ...

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Make Your Customer’s Experience Ideal

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