Articles

Amazon Connect’s Speech-to-Text is a powerful AI-powered solution for speech analytics in contact centers. Speech-to-Text provides real-time transcription and translation

We understand that choosing a call center software to get your business up and running is no slight task.

Imagine your customers smiling… after every interaction with your company. Giant companies with massive “Customer Experience” budgets enjoy this luxury.

There is nothing more frustrating than calling a business only to be put on hold for hours on end until a customer service agent is (finally) available to take your call.

Not long ago, audio data collected from contact center calls were virtually impossible to search and analyze