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What is live chat? Live chat support is an essential part of any online business. It’s a vital part of customer engagement, retention, and success. However, live chat can be time-consuming and expensive to maintain. So why not outsource your live chat support?

Why Should You Outsource Live Chat Support to a Third Party?

Live chat customer support is a great way to engage with customers and make them feel special. But how many times have you been on the phone with a sales rep or technical support specialist who seemed like they were just going through the motions?

In this article, I’ll walk you through why it’s so important to outsource live chat support and how it can help your business grow.

Outsourcing live chat support is a cost-effective way to get help. You can focus on your core business, while someone else handles the customer service aspect of your company. This allows you to spend more time focusing on what matters most: growing your company and improving its products or services.

A third party will also be able to provide better customer service because they are independent of any one person in your organization who may not be available at all times or have enough knowledge about specific topics (like managing prices). 

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Live Chat: Essential for customer engagement, retention, and success.

The benefits of outsourcing live chat support for sales include:

It helps you engage with customers. Live chat allows you to interact with your customers in real time, which is a great way to build trust and establish that relationship. This can help increase customer retention rates and lead to more sales.

It helps you sell more products and services. By using live chat as part of your marketing strategy, you have an opportunity to reach out directly from the customer’s perspective rather than having someone else do it for them (which may be less personal). This adds value by providing additional information on what they’re looking for when they visit your website or call one of your business’ phone lines–and ultimately leads them down the path toward purchasing something from one of your offerings!


Live chat is an integral part of any online business–it’s essential for customer engagement, retention, and success. Therefore, if you’re looking for a way to increase revenue, improve customer satisfaction and reduce support costs without hiring an in-house team then outsourcing it to Pentwater Connect is the answer! Get your FREE Strategy call here.

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