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PEOPLE AND VISION

About Us

Our Company Mission

To be the thought leader on CX Strategy and Technology and provide businesses with omnichannel contact center solutions and award-winning live agents to create ideal customer experiences.

Our Values

Guaranteed RESULTS. Your Success is our only objective. You get results or you don’t pay a dime.

FLEXIBILITY. No long-term contracts. Ever.

Highest ROI. Our decades of experience ensure massive growth at the lowest cost.

Our Team
OUR TEAM
Who We Are
Warren Walborn
WARREN WALBORN
CEO
Mr. Walborn is a dynamic and seasoned business leader whose career spans Wall Street mergers and acquisitions, energy corporations, and venture capital. Currently, he serves as the President and CEO of Pentwater Connect, LLC, a full service outsourcing company that empowers businesses of all sizes with cutting edge artificial intelligence solutions...
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David Huang
DAVID HUANG
Board of Advisors
Mr. Huang is the Founder and CEO of Paradigm Sift, a customer intelligence company that provides the easiest, most robust way to discover and quantify themes in customer conversations...
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Pamela Hollingsworth
PAMELA HOLLINGSWORTH
Board of Advisors
Ms. Hollingsworth is the Founder and CTO of Paradigm Sift. She is a world leading AI expert having led creation of the most robust and unconventional AI powered platform that organically...
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Misael Isaiah R. Timbol

Misael Isaiah R. Timbol

Executive Director of Operations

Sael Timbol is the Executive Director of Operations at Pentwater Connect. He leads the entire employee journey— …

Leo John Napalcruz

Leo John Napalcruz

Chief Human Resource Officer

Leo is the Chief Human Resources Officer (CHRO) at Pentwater Connect and oversees the strategic …

Genesa Mae Ancheta

Genesa Mae Ancheta

Director of Growth Marketing

Genesa is a results-driven Growth Marketing Strategist and currently serves as the …

John Mark Peralta

John Mark Peralta

Client Creative Director

John serves as the Client Creative Director at Pentwater Connect, where he spearheads the development …

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Clarence Ariate

Clarence Ariate

Assistant Creative Director

Clarence is the Assistant Creative Director at Pentwater Connect. He earned his BA in Communication and Media Arts …

Jehan Peralta

Jehan Peralta

Account Executive

Jehan is an Account Executive at Pentwater Connect, specializing in building strong client relationships …

Dave Ono

Dave Ono

Account Executive

Dave is a seasoned Account Executive at Pentwater Connect, with over 10 years of customer service experience, …

Marykrinea Niaga

Marykrinea Niaga

Account Executive

Marykrinea is an Account Executive at Pentwater Connect, overseeing agent tasks and strengthening client communication …

France Adrales

France Adrales

Account Executive

France is a dynamic Account Executive who blends educational expertise with a data-driven approach to digital marketing…

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Certified

AWS Certified Solutions Architect Professional AWS Certified Solutions Architect Associate