![Why Customer Support Outsourcing is Beneficial for Your Business?](https://pentwaterconnect.com/wp-content/uploads/2022/07/blog-attachment2.jpg)
![Why Customer Support Outsourcing is Beneficial for Your Business?](https://pentwaterconnect.com/wp-content/uploads/2022/07/blog-attachment2.jpg)
![Techniques for Building, Configuring, and Deploying Amazon Connect](https://pentwaterconnect.com/wp-content/uploads/2022/07/blog-attachment1.jpg)
Techniques for Building, Configuring, and Deploying Amazon Connect
Amazon Connect is a revolutionary cloud-based call center solution that can transform the CX experience your customers have with your company. When you leverage the call center software cloud, you put the technological power of Amazon to work for you and your...![What Is Amazon Connect’s Speech-to-Text?](https://pentwaterconnect.com/wp-content/uploads/2021/06/What-Is-Amazon-Connects-Speech-to-Text.png)
What Is Amazon Connect’s Speech-to-Text?
Amazon Connect’s Speech-to-Text is a powerful AI-powered solution for speech analytics in contact centers. Speech-to-Text provides real-time transcription and translation, as well as analytics via voice data from Amazon Alexa-enabled devices. When a contact or...![Call Center On-Premises vs Cloud-Based: Discover the Difference](https://pentwaterconnect.com/wp-content/uploads/2021/06/Call-Center-On-Premise-vs-Cloud-Based-1.jpg)
Call Center On-Premises vs Cloud-Based: Discover the Difference
We understand that choosing a call center software to get your business up and running is no slight task. The right choice can save you money, time, and frustration, and the wrong choice can result in increased overhead and decreased customer satisfaction. On...![Big Picture – Why Amazon Connect](https://pentwaterconnect.com/wp-content/uploads/2021/06/Big-Picture-Why-Amazon-Connect-1080x675.png)
Big Picture – Why Amazon Connect
Imagine your customers smiling… after every interaction with your company. Giant companies with massive “Customer Experience” budgets enjoy this luxury. You should too. Now you can. Introducing Amazon Connect, a tool that enables you to create ideal customer...![7 Unmatched Benefits of AI in Call Centers](https://pentwaterconnect.com/wp-content/uploads/2021/06/7-Unmatched-Benefits-of-AI-in-Call-Centers-1080x628.png)
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