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What Is Amazon Connect’s Speech-to-Text?

What Is Amazon Connect’s Speech-to-Text?

Amazon Connect’s Speech-to-Text is a powerful AI-powered solution for speech analytics in contact centers.  Speech-to-Text provides real-time transcription and translation, as well as analytics via voice data from Amazon Alexa-enabled devices. When a contact or...
Big Picture – Why Amazon Connect

Big Picture – Why Amazon Connect

Imagine your customers smiling… after every interaction with your company. Giant companies with massive “Customer Experience” budgets enjoy this luxury. You should too. Now you can. Introducing Amazon Connect, a tool that enables you to create ideal customer...
7 Unmatched Benefits of AI in Call Centers

7 Unmatched Benefits of AI in Call Centers

There is nothing more frustrating than calling a business only to be put on hold for hours on end until a customer service agent is (finally) available to take your call. Originally, that’s what customer service was—a significant source of overhead for the brand,...