by Von Petalcorin | Jun 3, 2021 | AI Insights
Amazon Connect’s Speech-to-Text is a powerful AI-powered solution for speech analytics in contact centers. Speech-to-Text provides real-time transcription and translation, as well as analytics via voice data from Amazon Alexa-enabled devices. When a contact or...
by Von Petalcorin | Jun 3, 2021 | AI Insights
We understand that choosing a call center software to get your business up and running is no slight task. The right choice can save you money, time, and frustration, and the wrong choice can result in increased overhead and decreased customer satisfaction. On...
by Von Petalcorin | Jun 3, 2021 | AI Insights
Imagine your customers smiling… after every interaction with your company. Giant companies with massive “Customer Experience” budgets enjoy this luxury. You should too. Now you can. Introducing Amazon Connect, a tool that enables you to create ideal customer...
by Von Petalcorin | Jun 3, 2021 | AI Insights
There is nothing more frustrating than calling a business only to be put on hold for hours on end until a customer service agent is (finally) available to take your call. Originally, that’s what customer service was—a significant source of overhead for the brand,...
by Von Petalcorin | Jun 3, 2021 | AI Insights
Not long ago, audio data collected from contact center calls were virtually impossible to search and analyze, even for computers. This was unfortunate as the extremely valuable insights in this data went untapped, and insights that could have been used for meeting...
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