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Techniques for Building, Configuring, and Deploying Amazon Connect

Techniques for Building, Configuring, and Deploying Amazon Connect

Amazon Connect is a revolutionary cloud-based call center solution that can transform the CX experience your customers have with your company. When you leverage the call center software cloud, you put the technological power of Amazon to work for you and your...
7 Unmatched Benefits of AI in Call Centers

7 Unmatched Benefits of AI in Call Centers

There is nothing more frustrating than calling a business only to be put on hold for hours on end until a customer service agent is (finally) available to take your call. Originally, that’s what customer service was—a significant source of overhead for the brand,...
Why Contact Centers Need Amazon Connect’s Speech-to-Text Technology

Why Contact Centers Need Amazon Connect’s Speech-to-Text Technology

Not long ago, audio data collected from contact center calls were virtually impossible to search and analyze, even for computers. This was unfortunate as the extremely valuable insights in this data went untapped, and insights that could have been used for meeting...
What Is Amazon Connect’s Speech-to-Text?

What Is Amazon Connect’s Speech-to-Text?

Amazon Connect’s Speech-to-Text is a powerful AI-powered solution for speech analytics in contact centers.  Speech-to-Text provides real-time transcription and translation, as well as analytics via voice data from Amazon Alexa-enabled devices. When a contact or...
Call Center On-Premises vs Cloud-Based: Discover the Difference

Call Center On-Premises vs Cloud-Based: Discover the Difference

We understand that choosing a call center software to get your business up and running is no slight task. The right choice can save you money, time, and frustration, and the wrong choice can result in increased overhead and decreased customer satisfaction.  On...

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