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Techniques for Building, Configuring, and Deploying Amazon Connect

Techniques for Building, Configuring, and Deploying Amazon Connect

Amazon Connect is a revolutionary cloud-based call center solution that can transform the CX experience your customers have with your company. When you leverage the call center software cloud, you put the technological power of Amazon to work for you and your...
What Is Amazon Connect’s Speech-to-Text?

What Is Amazon Connect’s Speech-to-Text?

Amazon Connect’s Speech-to-Text is a powerful AI-powered solution for speech analytics in contact centers.  Speech-to-Text provides real-time transcription and translation, as well as analytics via voice data from Amazon Alexa-enabled devices. When a contact or...
Call Center On-Premises vs Cloud-Based: Discover the Difference

Call Center On-Premises vs Cloud-Based: Discover the Difference

We understand that choosing a call center software to get your business up and running is no slight task. The right choice can save you money, time, and frustration, and the wrong choice can result in increased overhead and decreased customer satisfaction.  On...
Big Picture – Why Amazon Connect

Big Picture – Why Amazon Connect

Imagine your customers smiling… after every interaction with your company. Giant companies with massive “Customer Experience” budgets enjoy this luxury. You should too. Now you can. Introducing Amazon Connect, a tool that enables you to create ideal customer...
7 Unmatched Benefits of AI in Call Centers

7 Unmatched Benefits of AI in Call Centers

There is nothing more frustrating than calling a business only to be put on hold for hours on end until a customer service agent is (finally) available to take your call. Originally, that’s what customer service was—a significant source of overhead for the brand,...

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